By accessing the Website, you agree to be bound by these Terms and Conditions. We reserve the right to change or modify the Terms and Conditions at any time with no prior notice. Always review the Terms and Conditions prior to using the Website to make informed decisions. If you do not agree to follow these Terms and Conditions, please do not access, register with, or use this Website. For more information please contact us on Phone number: +961 3 060608 or Email: firstname.lastname@example.org
Order Placement and Payment
Eligibility to Place OrdersIn order to be able to place orders and receive purchased Products and Services, you must be a legally capable person having the right, power and authority to contract under the applicable Lebanese laws.
Reservation of RightsOur display of the Products and Services on the Website is subject to stock availability.
We reserve the right to decline orders placed by persons with whom there is a dispute over the fulfilment or payment of a previous order or when such persons have repeatedly and/or abusively cancelled, returned or exchanged purchased Products or Services or have otherwise failed to comply with these Terms and Conditions.
We reserve the right to recover the cost of goods, collection charges and lawyers’ fees from persons fraudulently using the Website. We also reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.
PricesThe prices indicated on the Website are in LBP and include all taxes applicable in the Republic of Lebanon. At any point, delivery charges are indicated separately in the [purchase order/check out cart]. All prices, delivery fees and charges listed on the Website are final and may not be negotiated. We reserve the right to change the prices, delivery fees and charges at any time without prior notice. However, you are responsible to pay the price of the Products and/or Services and delivery charges that were displayed on the website at the time you place and validate your order.
If you are using a credit card supplied by banks other than those in the Lebanon, the amount on the credit card bill may differ due to exchange rate fluctuations and any charges that the card issuer/bank may have debited.
PaymentYou must pay for your order by selecting a payment method after each order is placed.
If you select an electronic payment method, your bank account will be debited immediately after acceptance of these Terms and Conditions and validation of your order, when the order confirmation email is sent. You agree, understand and confirm that the credit and/or debit card details provided by you will be correct and accurate and you shall not use the credit and/or debit card which is not lawfully owned by you. Further, the said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. Given that we use a secure payment method, we will not be liable for any fraudulent or improper use of an electronic payment method. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
If you select the cash on delivery method, you must make the payment concurrently with the receipt of the purchased Product(s) or Service(s); failing such concurrent payment no delivery of the Product(s) or Service(s) may be completed.
Any discount or other promotional offers made from time to time are strictly subject to the individual terms and conditions with which they were issued, which may include, amongst other things, eligibility of use, order value or quantity and selected items. The discount may, upon our sole discretion, exclude certain brands and/or Product(s) of which you may only purchase at the original listed price.
Delivery TermsWe deliver across Lebanon either directly through our delivery team or through courier professionals to the delivery address indicated in the [Purchase Order/My Account - address information form].
Ordered Products are expected to be delivered within [0 to 4] business days from the day you receive an order confirmation email, except during high seasons or big events, delivery might be subject to delays. Orders are exclusively delivered from Mondays to Saturdays during normal working hours from [9 am to 6 pm] or exceptionally later at night. (No delivery shall take place on Sundays and/or public holidays). We may contact you to inform you of the delivery date and approximate time. Delivery charges if any, are indicated separately in the [purchase order/check out cart]. Delivery charges vary from one area to another. Delivery of the ordered Product(s) may be acknowledged by signing the delivery document either directly by the person who placed the order or another adult present at the delivery address and who is able to present an identity card.
Upon delivery of the Product(s), you or your authorized representative must immediately check that the Product(s) received complies with the order you placed, including the type and quantity of the Product(s) you received and the condition of the packaging. If the Product(s) you received do(es) not comply with the order you placed or prove(s) defective, you may return it to us. If non-compliance and/or deficiency is/are proven, you may either (i) have a Product delivered which complies to the one ordered (provided it is available in stock) free of any delivery charge or (ii) have the amount you paid for the Product refunded and credited back to your Skin Society Account.
Cancellation, Return and ExchangeYou may cancel your order, return or exchange the Product(s) you received within a maximum period of fourteen (14) calendar days from your receipt of an invoice/order confirmation email for your purchase of our Products and/or Services except in the following cases:
- If you have used the Service and/or the Product before the expiration of the fourteen (14) days period
- If the ordered Product and/or Service has been customized according to your request or specifications
- If you have removed the original package or caused any defect, damage or change to the Product(s)
All returned and exchanged Products must be unused, in the original condition you received If you have removed the original package or caused any defect, damage or change to the Product(s)them in and must not be altered or damaged in any way. Except when you have received a Product which is already defective or different from the specifications of the Product(s) you ordered, you will charged for every return, refund, and/or exchange, a Processing Fee of /7,000/ LBP.
A. To process a cancellation (if you have not received the package):
- Go to My Orders
- Click on View Order
- Select the item(s) you would like to cancel and click on Return item(s)
- You will receive an order cancellation email confirming that your order has been cancelled within 24 hours
- The amount you paid for the item(s) you wish to cancel shall be credited to your Skin Society Account within 2 business days
B. To complete a return or exchange (if you have already received the package)
1. Through our Store (Free of Charge)
You may return or exchange the delivered item(s) at our store, free of charge, within fourteen (14) calendar days from the delivery of the package. Return or exchange can be made anytime during opening hours in our store in Baabda, Damascus International Highway, Akl Building, Beirut, Lebanon.
In case of return, the amount paid for the item(s) shall be immediately credited to your Skin Society Account. In case of exchange for an item priced less than the returned item, the difference in the amount shall be immediately credited to your Skin Society Account.
2. Through the Website:
You may return or exchange the delivered item(s) directly on the Website, for a Processing Fee of /7,000/ LBP for each return or exchange. The Processing Fee shall automatically be deducted from the amount to be refunded and credited on your Skin Society Account. The steps for return or exchange are as follows
- Go to My Orders
- Click on the order which includes the item(s) you would like to return
- Select the item(s) you would like to return, and click on Return item(s)
- You will automatically receive an email confirming the return order request
- You will be contacted within the next [1 to 4] business days by our delivery team to confirm the order pick up date and time
- Package up your item(s) and the invoice you received
- Upon our receipt of your returned package, we will inspect the same and make sure it has not been used, altered or damaged in any way
- Within 48 hours of our receipt of your returned package, you will receive a return/exchange confirmation email stating whether or not your return/exchange has been approved depending on our inspection of the returned package
- If the return of the item(s) has been approved, the price you paid for the returned item(s) will be credited to your Skin Society Account within [3 to 7] business days with the Processing Fee deducted
- If the return of the item(s) has been refused for any of the above stated reasons or others, then you may either (i) pick up the returned package from our store within a maximum period of 15 calendar days from the date of the return refusal email or (ii) you may request for the returned package to be sent back to you within [1 to 3] business days with an additional charge of /7,000/ LBP which will be deducted from your Skin Society Account. Otherwise, such item(s) shall be deemed as relinquishes and subsequently be disposed of.
We will only process cancellations, returns and exchanges made in accordance with our policy and process as set out above. Returned Products damaged in any way will not be processed and could be discarded at your risk. Please ensure you have read the notes above before you return any items. If you have any inquiry regarding cancellations, returns or exchanges please contact us on Phone number: +961 3 060608 or Email: email@example.com
Use of Products and ServicesProducts and Services offered on the Website are for your personal and private use. You agree not to use the Products or Services for any commercial, business, distribution or re-sale purposes. We may at our sole discretion restrict ordering to a maximum of five (5) pieces of any individual Product and reserve the right to cancel any orders which are suspected of being purchased for re-sale, distribution or other business activity.
Passing of Property and RiskProperty and risk of the Products and Services ordered will be transferred to you once you have made full payment of the price(s), taken physical delivery of such Products and Services and produced a signature acknowledging receipt as set out under (link to delivery terms). You will assume risk of the Products and Services ordered once such Products and Services have been delivered to the address specified on the order you have placed. We accept no liability for undelivered Products or Services if you provide an incorrect or invalid delivery address and/or fail to collect the Products or Services from the delivery address as set out under (link to delivery terms). We assume no risk in the event of Products or Services ordered and delivered are lost by a third party which has either been authorized by you to accept the Products or a courier commissioned by you to deliver the Products, once they have been delivered to them.
No LiabilityExcept as expressly set forth in these Terms and Conditions, we make no representation or warranty including any implied warranty of merchantability or fitness of a Product or Service for any particular purpose. Under no circumstances can we be held liable for indirect or unforeseeable damage, which include, but not limited to, financial and commercial damage, such as loss of business, operating loss or loss of profits, loss of earnings, loss of contracts or orders or loss of customers.
Use of the Website and Personal InformationAll rights used or represented on the Website shall remain our exclusive property and cannot be reproduced, disseminated, sold, marketed or used for any purpose other than the personal use of the persons who access it. Access to the Website is provided on an "as is" basis, accessible according to its availability and with no guarantee. The Website is used at your sole risk. We do not warrant that:
- the Website, its content and Products or Services offered shall meet your expectations
- the Website will be uninterrupted and free from all errors, or
- the Website does not contain any viruses.
Computerised records are maintained in our systems under reasonable conditions of security as evidence of communications, orders and payments.
Intellectual Property RightsThe Products and Services displayed on our Website contain graphic, visual and textual elements and illustrations (the "Intellectual Property Rights"), all protected by copyrights, rights on the image, rights on models or trademark rights, and are owned by us or by third parties. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.
To the extent possible, we identify the owners of these Intellectual Property Rights in the Product or Service description. Any omission as to such Intellectual Property Rights is unintended and the right to use, represent or reproduce the Products or Services shall remain the property of its owner. Likewise, any references on this Website to any names, marks, or services of third parties are provided solely as a convenience to you and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service.
Your Representations and WarrantiesBy accessing or using the Website, including purchasing any Products or Services through the Website, you represent, warrant, understand and agree:
- that you have the legal age, right, authority, and capacity to abide by these Terms and Conditions to accept, comply with, and be bound by these Terms and Conditions
- that the information you are providing through the Website is true, complete and accurate
- that you have the right, authority, and capacity to use the payment method you select upon validation of your order and that the said card gives access to sufficient funds corresponding to the amount of the order
- that you comply with all applicable Lebanese laws, rules and regulations concerning your access to and use of the website and your purchase of the Products and Services
Modification of Terms and ConditionsWe reserve the right to modify these Terms and Conditions. Any modification of these Terms and Conditions will be effective once published on our Website. These Terms and Conditions constitute the entire agreement between you and us and govern your use of our Website and your purchase of our Products and Services.
Severability of Terms and ConditionsIf any of the provision of these Terms and Conditions is held to be illegal or unenforceable, the other provisions of these Terms and Conditions shall not be affected and shall remain in full force and effect.
Independent Contractor RelationshipOur relationship with you is that of independent contractors, and these Terms and Conditions will not, in any manner, establish any relationship of partnership, joint venture, employment, franchise, distribution or agency between you and us. Neither party will have the power to bind the other or incur obligations on the other's behalf without the other's prior written consent. Neither party is authorized to act as an agent or representative of the other or for or on behalf of the other party in any capacity other than as expressly set out in the Terms and Conditions.
No Waiver of RightsNo delay, indulgence or omission in exercising any right, power or remedy provided by these Terms and Conditions or by law shall operate to impair or be construed as a waiver of such right, power or remedy or of any other right, power or remedy.
IndemnityYou agree to defend, indemnify and hold harmless Skin Society, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to us or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfilment of any of your obligations hereunder or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights.
LanguageThese Terms and Conditions are produced in English which shall be the language of the Website.
Governing Law and Settlement of DisputesThese Terms and Conditions are governed and shall be interpreted in accordance with the laws of the Republic of Lebanon. Disputes arising in connection therewith shall be subject to the jurisdiction of the competent Lebanese courts.
If you have any queries about the above Terms and Conditions, please contact us on Phone number: +961 3 060608 or Email: firstname.lastname@example.org